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Contact Slomins Customer Service

How to Reach a Person at Slomins

Verified Contact Information

Toll-Free Number:

  • 1-866-756-6467
Call Now
Send Message

Customer Service:

  • 1-516-932-7000
    Home Heating; Home Cooling
  • 1-800-252-7663

Legal:

  • 1-516-932-8739
    CCPA Inquiries

Customer Service:

alarmo@slomins.com
customerservice@slomins.com
e-cust@slomins.com

Slomins Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Slomins Phone Number
1 (516) 932-7000
Average Hold Time
00:01:45
Average Calls duration
3 minutes
Most Popular Slomins Email Address
customerservice@slomins.com
Slomins Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (28% reported full resolution)
View full overview

How to Contact Slomins Customer Service?

The Slomins customer service number is 1-800-252-7663. You can call this helpline 24/7 for general information, technical support, and assistance with your alarm system. The same Slomins phone number is available for business inquiries Monday through Friday between 8 a.m. and 4 p.m. EST. The Slomins contact number for Home Heating and Cooling is 1-516-932-7000. If you experience issues with your heating or cooling systems, the customer care experts will help you find the problem and guide you to solve it. You can also call 1-866-756-6467 for customer service inquiries and assistance with your account. For privacy policy matters, dial 1-516-932-8739.

To get in touch with the company's official representatives, you can mail their corporate office using the following address: Slomins Inc., 125 Lauman Lane, Hicksville, New York 11801, United States. You can send official notices, requests, and other documents to this address. If you have complaints, suggestions, or compliments, send them to their corporate office, and the Slomins customer service team will find ways to handle your issues.

You can also find other office locations on their website. Visit their Contact Us page, find the About section, and click the Locations button. Select your state to see the office addresses near you.

You can contact the company's Help Center by logging into Slomins My Account. Visit their website and enter your email address and password to access your account. Choose the Contact Us option from the Support drop-down menu and scroll the page till you see the online form. Enter the required information and provide your inquiry details. The customer support agent will contact you as soon as they study your request.

You can also use the live chat to solve your issues. You will find it in the bottom right corner of the Contact Us page. The live advisors are available Monday through Friday from 8 a.m. to 4 p.m. EST.

PissedConsumer Club

Contact Information

Slomins Website:

Slomins Help Center:

Corporate Office Address:

Slomin's Inc.
125 Lauman Lane
Hicksville, New York 11801
United States

How Customers Rate Slomins Support?

4.2 / 5
Good

Based on 355 calls to Slomins customer support through PissedConsumer.com and 5 survey responses.

Total Calls
355
Avg Call Duration
04:11
Issues Resolved
28%

Why Customers Call Slomins?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 29%
  • Product/ Service 20%
  • Payments and Charges 19%
  • Shipping and Delivery 7%
  • Activation/ Cancellation 7%
  • Request for Information 6%
  • Staff 3%
  • Account 3%
  • Return/ Replace 2%
  • Cards 2%
  • Website/ Application <1%
  • Refund <1%
  • Employment <1%

Customer Inquiries & Issues

29%
  • "Leek in oil tank"
  • "Alarm removal"
  • "Trying to order oil"

Product/ Service

20%
  • "cameras are still not working after five times that you had a mechanic here"
  • "My alarm/camera has not been working for over two weeks. All I get is we will get back you and of yet nothing."
  • "Faulty sensor"

Payments and Charges

19%
  • "Pay bill"
  • "Oil price"
  • "Billing"

Shipping and Delivery

7%
  • "No oil delivery"
  • "Desperately trying to get an oil delivery for a loyal longtime customer. Constantly given false information as to when I will get a delivery. I have less than 1/16th of a tank. Supposedly by tomorrow. Like I haven't heard that before."
  • "Check last oil delivery"

Activation/ Cancellation

7%
  • "Cancel appointment on Thursday 7/3 and reschedule"
  • "Cancel my appointment for tomorrow"
  • "Renew contract"

Request for Information

6%
  • "Checking payment"
  • "Information on delivery date for heating oil order"
  • "To check on appointment time"

Staff

3%
  • "Emergency service needed"
  • "Service needed"
  • "Heating service"

Account

3%
  • "To get my account number"
  • "Username and password reset"
  • "Reset password and username for my home security"

Return/ Replace

2%
  • "Replace the Slomins sign for the front of my house"
  • "Change credit card"
  • "Changed our internet"

Cards

2%
  • "New card number for payment"
  • "Update credit card"
  • "Remove credit card"

Website/ Application

<1%
  • "Certificate of installation"
  • "Having new boiler installed and need alarm turned off til 5pm today"

Refund

<1%
  • "Refund"

Employment

<1%
  • "Employment"

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Frequently Asked Questions

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