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Absolutely terrible service. They changed ALL of their policies & did not inform anyone. They purposefully wait until you run out of oil & then say they will help but have to charge a "dry charge". We have paid in FULL but apparently owed $1.25 on our ALARM account. We...
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#1184393
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Horrible!!!!!! The worst customer service. I was actually hung up! Can you imagine?!?!? I’m a slomins oil costumer since 1986 and had my central air conditioning done thru them as well..... I Was told three completely different timelines for an oil delivery. And still...
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1.5
#1181830
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When they knocked on my door to sell us a contract my husband explained we dont ever want someone just showing up because we have 4 dogs and a dogdoor for them, they said no problem. A few months later they showed up unannounced and let all my dogs loose at 7am so I...
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1.0
#1179646
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Slomins - Worse ever don’t even give a try

Some thing wrong with boiler, house very hot, thermostat readings in the 80’s. When I called for a service call I was told someone will be at my home in a week, I said that was unacceptable, they told me to turn off the boiler and turn back on before showers. I told them that there is s 3 year old in the house.
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1178622
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I scheduled a yearly burner service 6 months ago but needed to change from afternoon to morning. The best they would do for me was to give me another appointment but I would have to wait 5 months. They also would only give me an afternoon appointment. They are saving...
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2.1
#1167238
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For approximately 29 years, my wife and I generally have been satisfied customers of Slomin's for our oil delivery and boiler maintenance services. We stayed for what we perceived to be their good service. After service issues over the past 3 weeks and the company’s...
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1.0
I didn't like
  • Delivery service
  • Customer service
#1167007
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Stay away from Slomin's. We are under a maintenance + oil delivery contract with them and placed an emergency service call on Sun Jan 7. Today is Tue, Jan 9 and no response. They won't even say when a technician would come. Every time I call its an operator with a...
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1.0
I didn't like
  • Delivery service
  • Absolutely unprofessional
  • Very inaccurate information
#1165367
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1/6/18 10:08 am Woke this FREEZING COLD MORNING with no heat hot water. Called Slomin's for service. In Dec. I had to call for an emergency delivery (had less than a 1/4 tank) bc they were over 8 days late and they still wanted me to wait a week for delivery bc they...
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1.0
#1165308
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Slomins - Terrible Service

I requested an emergency heating service from Slomins and waited 2 days without service. They are the worst. I just called them 2 days later for an update and was told they can't give me a time. Terrible Customer Service...... I was left with no choice but call a local heating company to resolve the issue. {{REDACTED}}
#1164945
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Still waiting for service! 40 hours now! I am seriously considering leaving Slomin's for good! Just awful! They promised me that it will take up to 24 hours , then changed if to 36 and now its 48! I have a feeling that in a few hours they will change it to 60! They...
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#1164929
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