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Slomins - Terrible Service

I requested an emergency heating service from Slomins and waited 2 days without service. They are the worst. I just called them 2 days later for an update and was told they can't give me a time. Terrible Customer Service...... I was left with no choice but call a local heating company to resolve the issue. {{REDACTED}}
#1164945
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Still waiting for service! 40 hours now! I am seriously considering leaving Slomin's for good! Just awful! They promised me that it will take up to 24 hours , then changed if to 36 and now its 48! I have a feeling that in a few hours they will change it to 60! They...
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#1164929
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Slomin’s does not hire enough people for the winter help. True, we just had the coldest day in a long time on Long Island. However, now waiting for their service ( I have a contract plus oil delivery automatic ) now for 30 hours… With no end in sight. As I live alone,...
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Anonymous
Sal23

Same bull shith the tell me i after call somebody else stay away from slomins fraud

Anonymous
Razvi

54 Hours now since I placed emergency call. Every time I call they say they don't now when a technician will arrive. First it was 24 to 36 hours now they do not know. What a h...

1.3
#1164734
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Slomins - 24 to 36 hour wait for oil burner service

I woke up Saturday morning to no heat. The wind chill outside is 22 below zero. They told me the wait is 24 to 36 hours. Are you kidding me?
#1164549
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Slomins - They suck suppose to be 24hr emergencies service an well its

I contacetd them varous times in the last 24 hrs an i get the same reaponse so muchbfor 24 hrs service contracts its freezing in my house for the alst 24hrs an boiler is blowing smoke kids puppy evryone is freezing
2.0
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#1164468
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Slomins - Complaint

Contacted them this morning. Took an hour to get a person who gives a 24 hour window to fix my no heat problem. Elderly people don’t count as emergency.
#1164316
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Slomins - They don’t care

They came to house Bree times to fix the heat and it did not work each time. The supervisors are both rude and uncaring. I called an outside contractor and he told me they put cheap parts and the wrong filter in my boiler. They also caused over $200 worth of damage in my kitchen. Did I also mention they let my oil tank run completely empty and they blamed us for it.
1.0
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Advertised vs Delivered
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Diversity of Products or Services
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#1163807
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Slomins - I have been lied to and have no heat for over 12 hrs

Service contract is not recommended the company can not meet their own promises to keep you warm all winter long. Don't do business with this company. I was just now told the wait for service is 24 hours. WHAT? I have waited 12 so far.
1.3
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#1163762
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Slomins - Ran out of oil

I have auto delivery and we ran out of oil last night. Called them this morning they can’t give a time for the tech to to come, in less than 10 degrees I am told they have 24 hours to get to my house! Poor customer service! The wait time in weather like today should be a max of 4 hours not 24 hrs!
#1163758
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I’m on auto delivery, an ran out of oil, it’s Sat 6 degrees out and I’m told they will get to me tomorrow. They are helping other customers in this cold. Can’t tell me what time tomorrow. Well it’s cold your an oil company, maybe you should have known with the cold...
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1.3
#1163712
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